Legal notice
| Business type | Corporation |
|---|---|
| Seller | ELEVATE Inc. |
| Managing director | Taiga Yaguchi |
| Address | 1-5-9 Ebisu, Shibuya-ku, Tokyo 150-0013, Japan |
| Phone number |
+81-3-6824-7828 * We do not provide customer support by phone. Please direct all inquiries to the email address below. |
| Email address | support@edyt.jp |
| Website URL | https://edyt.jp |
| Product prices | Listed on each product page (displayed prices include consumption tax) |
| Additional charges beyond the product price | 1. Shipping fee (flat rate nationwide: [JPY 880]; free for orders totaling [JPY 30,000] or more) 2. Fees associated with your chosen payment method (bank transfer fees, deferred payment fees, etc., depending on the payment method selected) |
| Payment methods | Credit card (Visa, Mastercard, Amex, JCB), Apple Pay, Google Pay |
| Payment timing | - Credit card and digital payments: Charged on the billing date determined by the terms of your card issuer or payment service provider. |
| Delivery timing | - Regular items: Shipped within 3 business days after your order is completed. - Pre-order items: Shipped in order according to the estimated shipping period stated on the product page. |
| Returns and exchanges | Returns and exchanges are accepted only when you contact us within 30 days of receiving your item (certain conditions apply, such as the item being unused and with tags attached). We do not accept customer-initiated cancellations after an order has been confirmed. For detailed conditions and procedures, please refer to our "Return and Refund Policy." |