Shipping policy
Thank you for shopping at the EDYT_ online store. Our shipping terms are as follows. Please review them before placing your order.
1. Shipping Fees
The following shipping rates apply to deliveries within Japan.
- Flat rate nationwide: [JPY 880 (tax included)]
- Free shipping: Orders with a total of [JPY 30,000 (tax included)] or more per order qualify for free shipping.
* No additional shipping charges apply to remote islands or specific regions (a single flat rate applies nationwide).
* When using coupons or discounts, the "total product amount (tax included)" after the discount is applied determines eligibility for free shipping.
2. Shipping Carrier
All items are delivered by [Sagawa Express].
* We are unable to accommodate individual requests such as specifying a shipping carrier, international shipping, post office pickup, or delivery box designation. Thank you for your understanding.
3. Delivery Time
- Regular items (in stock): Shipped within [2 to 4 business days] after your order is completed.
- Pre-order items: Shipped in order according to the "estimated shipping period" stated on the product page.
* We do not ship on Saturdays, Sundays, national holidays, or during the year-end/New Year and summer holiday periods.
* Delivery may be delayed due to shipping congestion, severe weather, traffic conditions, or similar circumstances.
4. Combined Shipping for Pre-order Items
If you order multiple "pre-order items" with different shipping dates, or order "regular items" and "pre-order items" together, all items will be shipped together once every item is available.
If you would like items shipped separately according to their availability, please place separate orders (separate checkouts) by splitting your cart. Please note that shipping fees will apply to each order based on its order total.
5. Checking Your Shipping Status
Once your item has shipped, we will automatically send you a [Shipping Confirmation Email] containing your tracking number. To check your delivery status or change your delivery date and time, please contact the shipping carrier's tracking service directly.
6. Extended Absence, Refusal of Delivery, and Incorrect Addresses
If your item is not received within the carrier's storage period (approximately 7 days from the first delivery attempt), or if the item is returned to our warehouse due to refusal of delivery or an incomplete delivery address, your order will be automatically canceled.
In such cases, a refund will be issued after deducting the standard round-trip shipping fees, packaging material costs, and a warehouse handling fee (a flat [JPY 2,000]). Please note that round-trip shipping costs will be charged at actual cost even for orders that originally qualified for free shipping, so we kindly ask that you receive your delivery within the storage period.
[Last revised: July 30, 2026]